The Product
The Collins Aerospace Customer Portal provides a simplified interface that enables transactional ease and greater access to customized information. Customers can:
- Search for part availability and pricing
- Place spare part orders
- Check spares and repair order status, including shipping information
- Access technical publications
- View invoices
The Brief
I was tasked with redesigning the Collins Aerospace Customer Portal cart and checkout experience to meets users’ expectations. This entailed improving checkout conversion by reducing the error and abandonment rates; and creating a frictionless user journey in order to lessen the propensity for people to contact Customer Support.
Methods & Deliverables
- Stakeholder Interviews
- User Interviews
- Personas
- Customer Journeys
- Card Sorting
- Surveys
- User flows
- Wireframes
My Process
If you are a potential client or agency, please contact me to discuss my process for this project.